Privacy Policy

Last updated: September 8, 2026

This Privacy Policy explains how Avalia Studio collects, uses, and shares information when you visit our website, place an order, submit a business request, communicate with us, or use our services.

Avalia Studio is operated by UPGRADE PEOPLE CORP.

Information We Collect

Depending on how you interact with Avalia Studio, we may collect information such as:

• name
• email address
• telephone number
• billing and shipping information
• café or company name and business address
• order and purchase information
• personalization or custom-order information
• communications with our team
• account information
• website usage and device information
• IP address, browser type, and similar technical information
• marketing and referral information, including UTM or campaign information when available

Payment information may be collected and processed directly by third-party payment providers. Avalia Studio may receive transaction identifiers, payment status, or limited payment-related information rather than your complete payment card details.

How We Use Information

We may use personal information to:

• process and fulfill orders
• produce personalized or custom products
• deliver products and Trial Boxes
• process payments and refunds
• manage café and business requests
• provide customer support
• communicate about orders, requests, and services
• prevent fraud and protect our website and customers
• improve our products, website, and customer experience
• understand website usage and campaign performance
• send marketing communications where permitted
• comply with legal and regulatory obligations

Business and Café Information

If you submit information on behalf of a café, company, or other organization, we may use that information to manage the business relationship, respond to requests, prepare Trial Boxes, fulfill collection orders, and communicate about Avalia Studio business services.

Information publicly associated with a business may also be used for legitimate business-to-business outreach where permitted by law.

Cookies and Similar Technologies

Avalia Studio may use cookies, local storage, pixels, analytics tools, and similar technologies to operate the website, remember preferences, measure performance, prevent abuse, and understand how visitors use our services.

Some technologies may be provided by third-party service providers.

Browser settings may allow you to restrict or delete cookies, although some website features may not function properly if certain technologies are disabled.

How We Share Information

We may disclose information when reasonably necessary to service providers that help operate Avalia Studio, including providers involved with:

• payment processing
• shipping and delivery
• website hosting and infrastructure
• customer communications
• analytics and website performance
• fraud prevention and security
• professional or technical services

These providers may use information only as permitted by their agreements and applicable law.

We may also disclose information when required by law, legal process, government request, or when reasonably necessary to protect Avalia Studio, our customers, or others.

Information may also be transferred as part of a merger, financing, acquisition, sale of assets, reorganization, or similar business transaction.

Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer service, accounting, fraud prevention, legal compliance, and dispute resolution.

Retention periods may vary depending on the type of information and our legal or operational obligations.

Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information.

No website, database, or internet transmission can be guaranteed to be completely secure, and we cannot guarantee absolute security.

Your Choices and Rights

Depending on where you live, you may have rights relating to your personal information, including the right to request access, correction, deletion, or information about how your data is used.

You may also opt out of marketing emails by using the unsubscribe option included in those communications where available.

We may need to verify your identity before processing certain privacy requests.

We will not discriminate against you for exercising privacy rights provided by applicable law.

Children’s Privacy

Avalia Studio products may include products intended for families or school-age children, but our website and purchasing services are intended for adults.

We do not knowingly collect personal information directly from children under 13 without appropriate authorization.

If you believe a child has provided personal information to us improperly, please contact us so we can review and address the situation.

Third-Party Websites and Services

Our website may contain links to third-party websites or use services operated by other companies.

Their privacy practices are governed by their own privacy policies, and Avalia Studio is not responsible for independent third-party privacy practices.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or legal requirements.

The updated policy will be posted on this page with a revised “Last updated” date.

Contact

For questions about privacy or requests concerning your personal information, contact Avalia Studio using the support contact information provided on our website.