Refund Policy

Last updated: September 8, 2026

We want customers to be satisfied with products purchased from Avalia Studio. This Refund Policy explains when returns, replacements, and refunds may be available.

Standard Products

For standard, non-personalized products, you may request a return within 30 days after delivery.

To be eligible for a return, the product must generally be unused, undamaged, and in its original condition and packaging.

Please contact us before returning any item. Returns sent without prior authorization may not be accepted.

Personalized and Made-to-Order Products

Products made specifically for a customer — including personalized products, custom designs, custom text, custom colors, branded business collections, and other made-to-order items — are generally not returnable solely because the customer changed their mind.

However, if a personalized or made-to-order item arrives damaged, defective, materially different from the approved order, or was produced incorrectly by Avalia Studio, contact us and we will work to correct the issue.

Depending on the circumstances, we may provide a replacement, remake, partial refund, or full refund.

Personal Care and Hygiene Products

For health and hygiene reasons, opened personal-care products, cosmetics, hygiene products, consumables, and similar items included in Avalia Studio kits may not be returnable once their original packaging has been opened.

This does not limit your rights if an item arrives damaged, defective, expired, or incorrect.

Damaged or Incorrect Orders

Please inspect your order after delivery.

If something arrives damaged, defective, missing, or different from what you ordered, contact us with your order information and photographs when appropriate.

We will review the issue and determine the appropriate resolution.

Business Collection Orders

Business orders for collectible café figures may be subject to offer-specific guarantees displayed on the Avalia Studio Business page.

Where an eligible order is expressly sold with a 100% money-back guarantee, Avalia Studio will honor that guarantee according to the offer presented when the order was placed.

If the figures are not a fit for your café, contact our team so we can review the order and arrange the appropriate refund or resolution.

Free Trial Boxes do not require payment and therefore do not have a purchase amount to refund.

Refunds

Approved refunds are normally issued to the original payment method.

If an order was paid through another approved business payment method, such as company bank transfer, we may arrange the refund using an appropriate business payment method.

Processing time after a refund is issued may depend on your bank or payment provider.

Shipping Charges

Original shipping charges are generally not refundable unless the return results from our error, a defective product, or another circumstance where we agree to refund shipping.

Return shipping costs may be deducted from a refund when a return is not caused by an Avalia Studio error.

Cancellations

If you need to cancel an order, contact us as soon as possible.

Because some products enter production shortly after an order is placed, we cannot guarantee that a personalized, custom, or made-to-order product can be cancelled after production begins.

Contact

To request a return, refund, replacement, or order correction, contact Avalia Studio using the support contact information provided on our website.

Please include your order number or business request number whenever possible.