Shipping Policy

Last updated: September 8, 2026

Avalia Studio is operated by UPGRADE PEOPLE CORP. This Shipping Policy explains how we process, ship, and deliver orders placed through Avalia Studio.

Order Processing

Some Avalia Studio products are made, assembled, personalized, or 3D-printed after an order is placed. Processing time is separate from carrier transit time.

Estimated production or delivery timing may be shown on the product page, at checkout, or in your order confirmation. During periods of high demand, custom production, holidays, or unexpected supply interruptions, processing may take longer.

If a material delay affects your order, we will make reasonable efforts to contact you.

Shipping Rates

Available shipping methods and applicable shipping charges are shown before an order is completed.

Standard shipping may be offered at a flat rate, and qualifying orders may receive free shipping when the current free-shipping threshold is met.

Express shipping may be available for eligible destinations and products.

Shipping rates and free-shipping thresholds may change from time to time. The amount shown at checkout at the time of purchase controls.

Delivery Estimates

Delivery dates are estimates and are not guaranteed unless we expressly state otherwise.

Carrier delays, weather, incorrect addresses, holidays, customs issues, or other circumstances outside our control may affect delivery timing.

Once a package has been transferred to the carrier, tracking information will be provided when available.

Business Orders for Cafés

Business collection orders and Trial Boxes may follow different delivery arrangements from regular retail orders.

For eligible Trial Box requests in New York City, local delivery within 48 hours may be available when stated on the Business page.

Trial Boxes and business orders outside the local NYC delivery area may be shipped through USPS or another available carrier.

For paid café collection orders, the estimated delivery date is shown or confirmed as part of the business order process.

Submitting a business order request does not require immediate payment. We confirm the order, production details, delivery, and applicable payment arrangements before payment is collected.

Shipping Address

Customers are responsible for providing a complete and accurate delivery address.

Please contact us as soon as possible if you notice an address error. We cannot guarantee that an address can be changed after production or shipment has started.

Additional shipping charges caused by an incorrect or incomplete address may be the customer's responsibility.

Lost, Delayed, or Damaged Packages

If your tracking shows a package as delivered but you cannot locate it, please first check the delivery area and contact the carrier.

If an order arrives damaged, incorrect, or appears to have been lost in transit, contact Avalia Studio with your order information and, when applicable, photographs of the package and product.

We will review the issue and determine the appropriate replacement, reshipment, refund, or carrier claim.

International Shipping

International shipping availability depends on the product and destination. Any available international options will be shown during checkout or confirmed before a business order is finalized.

Customers are responsible for import duties, customs fees, taxes, or other charges imposed by the destination country unless otherwise stated.

Contact

Questions about shipping or delivery can be sent to Avalia Studio using the support contact information provided on our website.